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Log in to ANZ App, tap More and then Ongoing & One-off Payments to see a list of merchants you have shared your card or account info with. Or perhaps the transaction is a recurring payment or direct debit like a membership or subscription? If the charge has been processed and you still think it’s unauthorised, you can raise a disputedisclaimer and we’ll investigate for you.
Businesses

TipIf you’re using a voucher or an eBay gift card, you can still use Afterpay. If you don’t already have an Afterpay account, you’ll be prompted to create one. If Afterpay is available for your eBay purchase, you’ll see it as a payment option at checkout. If an item has Afterpay available, you’ll see it as a payment option on the listing page and at checkout.

In the ANZ App, choose the account you want to search and then enter a word or an amount in the Search box. There may be delays from when you raise a dispute with us, to when we commence an investigation. If you’re lodging your dispute via ANZ Internet Banking, you should use the dispute reason, ‘The ATM dispensed the wrong amount’. You can raise a dispute in the ANZ App by selecting ‘Other reason’ when prompted. Alternatively, you can let us know if you receive a refund from the merchant and we’ll close the dispute. If the merchant refunds the transaction, we’ll notify you by letter or email.
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- EFTPOS transactions (those where you have inserted or swiped your card into an EFTPOS terminal and selected Savings or Cheque) are not eligible for this feature.
- By accepting or using Mastercard Digital Gift Card, you agree to these Terms & Conditions.
- If Afterpay is available for your eBay purchase, you’ll see it as a payment option at checkout.
- Identity verification and encrypted transactions help ensure a safe, scam-free environment for users in Australia.
- Once you’ve submitted your dispute, we’ll send you a letter or email to confirm we’re looking into it for you.
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This means that the authorisation or approval obtained on the Card can be for an amount up to 20% or more than the total bill (or anticipated bill) to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. When using the Card with some merchants (such as hotels, taxis, rental cars, restaurants and cruise ships) or for mail order purchases, Card “tolerance limits” may apply. We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Mastercard Prepaid cards).
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National Casino is a fresh, modern platform operated by TechSolutions Group Limited that’s quickly gaining popularity among Aussie players. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. Find your local branch and book an appointment to visit us. If you need your card sent to a different address please give us a call. In ANZ Internet Banking, choose the account, click the Search link at the top of the Transactions tab and follow the prompts.
Explore our personal banking contact information and get support with a wide range of products, services and topics. Solve problems quickly online with our easy-to-follow guides. Free resources to help you and your family stay safe online and in real life. View all options for personal and business banking.
